1. Introduction
Ezo Returns ("we", "our", "us") provides an automated order and return tracking service that
connects to your Gmail account to identify order confirmations, shipping updates, and return
deadlines. This Privacy Policy explains what information we collect, how we use it, and the
choices you have.
2. Information We Collect
- Account information: your name, email address, and profile details provided via Google Sign-In.
- Email data: access to order-related emails (order confirmations, shipping notifications, and return policy emails). We do not access personal, promotional, or unrelated emails.
- Order data: retailer names, order numbers, item details, delivery status, and return deadlines extracted from your order emails.
- Usage data: log and analytics information such as pages visited and actions taken within the dashboard.
3. How We Use Your Information
- To detect, organize, and display your orders, shipments, and return deadlines on your dashboard.
- To send you notifications about upcoming return windows or order updates.
- To maintain, secure, and improve the reliability of our service.
- To respond to support requests you send us.
We do not sell your personal information, and we never use your Gmail content for advertising purposes.
4. Gmail Access
Ezo requests Gmail modify permission through Google OAuth.
The application uses this permission only to remove the UNREAD label from emails after
successful processing. This prevents duplicate processing of the same email during automated
synchronization. The application does not delete, send, edit, or change email content. Access is
limited to identifying and extracting order-related information, and is used strictly to power the
features of the service.
5. Data Storage and Security
Your data is stored on secure servers and protected using industry-standard encryption both in
transit and at rest. Access to your data is restricted to authorized systems and personnel
required to operate the service.
6. Data Sharing
We do not share your personal information or email content with third parties, except where
required to operate the service (e.g. cloud hosting providers), to comply with the law, or to
protect our legal rights.
7. Data Retention and Deletion
We retain your data for as long as your account is active. You may disconnect your Google
account at any time from your account settings or directly from your Google account's security
settings. Upon disconnection, you may request permanent deletion of your synced data.
8. Your Rights
- Access, correct, or export the personal data we hold about you.
- Request deletion of your account and associated data.
- Revoke Gmail access at any time via your Google account settings.
9. Children's Privacy
Ezo is not directed to individuals under the age of 16, and we do not knowingly collect
personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated
through the dashboard or via email prior to taking effect.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at
info@ezoreturns.com.
